1. Program setup
Before the first request, Facility First sets up the program with the client: the location list, the scopes of work, brand standards, approval limits, preferred hours for work, warranty information and the contacts who can approve spend. Recurring services, such as preventive maintenance and janitorial, are scheduled for each location.
2. Request
A request can be submitted through the platform or by phone. Each request records the location, the problem, photos where available, and how urgent it is.
3. Triage
Facility First reviews the request, confirms the trade, sets the priority, checks whether equipment is under warranty and decides whether the job can go out at once or needs a quote.
4. Dispatch
The job is assigned to a vetted service provider in the right trade and the right market. The provider receives the work order, the site details and any access instructions.
5. On site
The provider checks in on arrival, records the work and uploads photos. Where a repair needs more time, parts or a larger scope, the provider submits a proposal for approval before continuing.
6. Verification
The work is checked against the original request. Jobs are closed only after completion is confirmed.
7. Invoice and reporting
Invoices arrive in one format, matched to the work order and the approved amount. Clients can see open jobs, completed work and spend by location, trade and period.
Approval limits
Spending limits are set during setup. Work under the limit proceeds. Work above it waits for approval from the client’s designated contact.
Priorities
[CONFIRM priority levels and any response targets that may be published. Example structure only: Emergency, Urgent, Routine, Scheduled.]