What is covered
- Recurring janitorial service
- Restroom cleaning and supplies
- Floor care, stripping and waxing
- Post-construction cleaning
- Deep cleaning and sanitizing
- Day porter service
Commercial cleaning services
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted cleaning provider in the location’s market. Common requests include:
- Spills and cleanups before opening
- Cleaning after a leak or flood
- Post-construction cleaning
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Scheduled cleaning programs
Cleaning and Janitorial work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Nightly or daily janitorial service
- Scheduled floor care and carpet extraction
- Window and glass cleaning
- Restroom and high-touch cleaning
Schedules are set for each location and every visit is recorded against it.
Urgent cleaning requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Janitorial services and office cleaning
Daily and nightly janitorial service, office cleaning and restroom care run on a fixed schedule for each location, with quality checks recorded by visit.
How cleaning requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of cleaning work
- Square footage and traffic
- Visit frequency
- Floor care and specialty cleaning included
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Cleaning and Janitorial for retail stores, restaurants and offices
Retail and luxury retail, restaurants, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages cleaning work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as soft facilities management (soft FM), cleaning services or contract cleaning. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Cleaning and Janitorial in major markets
Why multi-site businesses use Facility First for cleaning work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For cleaning providers
Licensed and insured cleaning providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can cleaning scopes be standardized across locations?
Yes. A common scope of work can be applied to every location, with adjustments for size and traffic.
How is cleaning quality checked across locations?
Each visit is recorded, and quality checks are tracked by location so problems are found and corrected.
Can routine and deep cleaning be on the same program?
Yes. Daily janitorial, scheduled floor care and one-time deep cleans can run under one program.
Does Facility First manage cleaning work outside the United States?
Yes. Facility First runs cleaning work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is cleaning work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can cleaning work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.