What is covered
- Mold assessment and remediation
- Asbestos and lead coordination
- Water damage drying
- Air quality testing
- Hazardous material handling coordination
- Clearance documentation
Commercial remediation repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted remediation provider in the location’s market. Common requests include:
- Mold found after a leak
- Suspected hazardous materials during work
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive remediation maintenance
Environmental and Remediation work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Inspections after water events
- Air quality testing where requested
Schedules are set for each location and every visit is recorded against it.
Urgent remediation requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Asbestos abatement
Suspected asbestos found during repairs or remodels stops work until it is tested. Abatement is assigned only to providers licensed for it where the work is done, and clearance records are kept for the location.
How remediation requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of remediation work
- Area affected
- Testing and clearance requirements
- Containment and disposal
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Environmental and Remediation for retail stores, restaurants and offices
Retail and luxury retail, restaurants, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages remediation work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as remediation works or asbestos management. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for remediation work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For remediation providers
Licensed and insured remediation providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Who performs remediation?
Remediation is performed by qualified and, where required, licensed specialists. Facility First coordinates the work and collects clearance documents.
Is testing done after remediation?
Clearance testing can be arranged where required so the area is confirmed safe before reopening.
Who handles asbestos?
Asbestos work is assigned only to providers licensed for it where the work is done.
Does Facility First manage remediation work outside the United States?
Yes. Facility First runs remediation work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is remediation work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can remediation work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.