What is covered
- Water extraction and drying
- Fire and smoke cleanup
- Storm damage response
- Contents protection
- Rebuild coordination
- Insurance documentation support
Commercial restoration repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted restoration provider in the location’s market. Common requests include:
- Flooding or water damage
- Fire or smoke damage
- Storm damage
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive restoration maintenance
Restoration and Disaster Recovery work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Emergency plans for each location
- Pre-arranged providers for storm season
Schedules are set for each location and every visit is recorded against it.
Urgent restoration requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Fire damage restoration
After a fire, the site is secured, smoke and water damage are assessed, and cleaning and repairs are documented for the insurance claim. Where the location uses McCray, an officer can protect the site while it is closed.
How restoration requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of restoration work
- Area and severity of damage
- Drying equipment and time
- Insurance documentation
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Restoration and Disaster Recovery for retail stores, restaurants and offices
Retail and luxury retail, restaurants, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages restoration work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as disaster recovery or reinstatement works. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for restoration work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For restoration providers
Licensed and insured restoration providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can security and restoration be coordinated together?
Yes. Where McCray provides security, a damaged site can be protected while restoration work is underway.
Is the work documented for insurance claims?
Yes. Photos, moisture readings and scope records are collected for the claim.
Can restoration start before the insurer visits?
Mitigation to prevent further damage usually starts right away. The insurer is kept informed with documentation.
Does Facility First manage restoration work outside the United States?
Yes. Facility First runs restoration work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is restoration work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can restoration work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.