What is covered
- Site surveys
- Fixture and signage rollouts
- Remodels and refreshes
- New store openings
- Closures and decommissioning
- Photo documentation for each site
Retail store rollout
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted rollout and store project provider in the location’s market. Common requests include:
- Installation issues that hold up a launch date
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Scheduled rollout and store project programs
Retail Rollouts and Store Projects work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Rollout schedules across all locations
- Site surveys before installation
Schedules are set for each location and every visit is recorded against it.
Urgent rollout and store project requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How rollout and store project requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of rollout and store project work
- Number of locations
- Scope per site
- Night work and travel
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Retail Rollouts and Store Projects for retail stores, restaurants and offices
Retail and luxury retail, restaurants, corporate offices, shopping centers, hospitality. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages rollout and store project work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as shopfitting rollouts or multi-site programmes. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for rollout and store project work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For rollout and store project providers
Licensed and insured rollout and store project providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
How is rollout progress tracked?
Progress, photos and sign-offs are recorded for each location, so the status of the program is visible at any time.
Can a rollout reach every location on the same date?
Rollouts can be scheduled to hit launch dates across markets, with progress reported by location.
Is each installation documented?
Yes. Photos and sign-off are collected for every location.
Does Facility First manage rollout and store project work outside the United States?
Yes. Facility First runs rollout and store project work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is rollout and store project work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can rollout and store project work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.