Who we are
Facility First manages facility maintenance programs. It takes service requests, dispatches vetted service providers across every trade, follows each job to completion and keeps the record. Clients get one request process, one invoice format and one point of accountability for every location. [CONFIRM: founding year and founder line, for example “Facility First was founded by Craig J. McCray, President and CEO of McCray Global Protection.”]
Why Facility First exists
Facility management companies manage trades. Security companies provide officers. Multi-site businesses often need both at the same moment: a break-in needs a glazier and an officer, a sprinkler impairment needs a contractor and a fire watch. Facility First was built to work alongside McCray Global Protection so those needs are handled together instead of through two vendors, two phone calls and two invoices.
How Facility First works with McCray
McCray Global Protection provides licensed security officers, mobile patrol, fire watch and security programs. Facility First manages maintenance and repair. The two share one technology platform, so a client can request a repair and security coverage through the same system and see both on the same record. [CONFIRM relationship wording]
What we stand for
- Accountability. Every job has an owner from request to close.
- Standards. Work is checked against the request and the client’s brand standard.
- Transparency. Photos, notes and invoices are on the record for every job.
- Safety. Providers are vetted for licensing and insurance before they receive work.
A managed service, everywhere McCray operates
Facility First was built to cover the same worldwide footprint as McCray. In each market it works through vetted local service providers and manages them to one standard, so a global portfolio can run on one program.