What is covered
- Building automation troubleshooting
- Schedule and setpoint adjustments
- Sensor and controller replacement
- Lighting controls
- Energy monitoring support
- Controls work during remodels
Commercial building controls repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted building controls provider in the location’s market. Common requests include:
- Controls offline
- Systems running outside set schedules
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive building controls maintenance
Energy Management and Building Controls work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled control and sensor checks
- Schedule and set-point reviews
- Firmware and software updates
Schedules are set for each location and every visit is recorded against it.
Urgent building controls requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Smart thermostat installation
Networked thermostats let each location run heating and cooling to its opening hours and can be adjusted remotely across a portfolio.
How building controls requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of building controls work
- System type and size
- Number of points and devices
- Integration work
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Energy Management and Building Controls for retail stores, restaurants and offices
Retail and luxury retail, restaurants, grocery and convenience, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages building controls work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as building management systems (BMS) or energy management. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for building controls work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For building controls providers
Licensed and insured building controls providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can schedules be adjusted for holiday hours?
Yes. Control schedules can be updated for holidays, events and changes in trading hours.
Can energy management reduce HVAC costs?
Controls that match run times to opening hours can reduce energy use. Results depend on the site and the equipment.
Can different control systems be managed together?
Yes. Locations with different systems can be supported under one program.
Does Facility First manage building controls work outside the United States?
Yes. Facility First runs building controls work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is building controls work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can building controls work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.