What is covered
- Fixture, shelving and display repairs
- Door hardware, hinges and closers
- Minor drywall, ceiling tile and trim repairs
- Restroom accessories and partitions
- Furniture assembly and installation
- Punch-list work after projects and inspections
Commercial handyman repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted handyman provider in the location’s market. Common requests include:
- Broken fixtures or shelving that create a safety hazard
- Door hardware that will not lock
- Damage found before opening
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive handyman maintenance
General Maintenance and Handyman work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Store walk-throughs with a punch list of minor fixes
- Seasonal touch-ups before peak trading periods
- Fixture and display checks after resets
Schedules are set for each location and every visit is recorded against it.
Urgent handyman requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How handyman requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of handyman work
- Number of tasks bundled into one visit
- After-hours access
- Materials supplied by the client or the provider
Approval limits set by the client decide what proceeds automatically and what is quoted first.
General Maintenance and Handyman for retail stores, restaurants and offices
Retail and luxury retail, restaurants, corporate offices, hospitality, shopping centers. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages handyman work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as reactive maintenance, minor works or building fabric repairs. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
General Maintenance and Handyman in major markets
- General Maintenance and Handyman in Atlanta
- General Maintenance and Handyman in Boston
- General Maintenance and Handyman in Chicago
- General Maintenance and Handyman in Dallas
- General Maintenance and Handyman in Houston
- General Maintenance and Handyman in Los Angeles
- General Maintenance and Handyman in Miami
- General Maintenance and Handyman in New York City
Why multi-site businesses use Facility First for handyman work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For handyman providers
Licensed and insured handyman providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
When is a handyman the right call instead of a specialty trade?
General maintenance covers minor, non-licensed repairs. Work that involves electrical, plumbing, gas, fire systems or structural elements is routed to a licensed trade.
What is included in commercial handyman service?
Minor repairs to fixtures, doors, walls, ceilings and furniture that do not require a licensed trade. Anything electrical, plumbing, gas or structural goes to a licensed provider.
Can several small repairs be done in one visit?
Yes. Small tasks for the same location are grouped into one work order where possible, which reduces trip charges.
Does Facility First manage handyman work outside the United States?
Yes. Facility First runs handyman work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is handyman work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can handyman work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.