What is covered
- Interior relamping
- Parking lot and exterior lighting
- Fixture repair and replacement
- LED retrofits
- Emergency lighting coordination
- Lighting surveys
Commercial lighting repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted lighting provider in the location’s market. Common requests include:
- Exterior lights out after dark
- Sales floor lighting failures
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive lighting maintenance
Lighting work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled relamping
- Parking lot lighting checks
- LED retrofit planning
Schedules are set for each location and every visit is recorded against it.
Urgent lighting requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
LED retrofits
Replacing older fixtures with LED across a portfolio can lower energy use and reduce relamping visits. Retrofits are planned location by location and can be phased to fit the budget.
How lighting requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of lighting work
- Fixture type and height
- Lift requirements
- Bulk relamping versus spot repair
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Lighting for retail stores, restaurants and offices
Retail and luxury retail, restaurants, grocery and convenience, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages lighting work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as lighting maintenance or LED upgrades. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for lighting work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For lighting providers
Licensed and insured lighting providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Are parking lot lights included?
Yes. Exterior and parking lot lighting can be serviced, including lift access where required.
Is an LED retrofit worth it?
LED fixtures generally use less energy and need less maintenance. The case depends on fixture count, hours and energy rates.
Are parking lot lights included?
Yes. Pole and wall-pack lighting can be serviced with interior lighting.
Does Facility First manage lighting work outside the United States?
Yes. Facility First runs lighting work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is lighting work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can lighting work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.