What is covered
- Leak detection and repair
- Drain clearing and jetting
- Water heater repair and replacement
- Restroom fixture repair and replacement
- Backflow testing where required
- Grease trap and interceptor service coordination
Commercial plumbing repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted plumbing provider in the location’s market. Common requests include:
- Active leaks and burst pipes
- Blocked drains and toilets
- No hot water
- Sewer backups
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive plumbing maintenance
Plumbing work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled drain jetting for high-use lines
- Water heater flushing and checks
- Backflow testing where required
- Grease trap and interceptor service
Schedules are set for each location and every visit is recorded against it.
Urgent plumbing requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Commercial plumber dispatch
Plumbing calls go to licensed commercial plumbers in the location’s market, with photos and notes recorded on every job.
How plumbing requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of plumbing work
- Access to pipes behind walls or under floors
- Camera inspection or jetting equipment
- Fixture and parts selection
- After-hours dispatch
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Plumbing for retail stores, restaurants and offices
Retail and luxury retail, restaurants, grocery and convenience, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages plumbing work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as plumbing and drainage, reactive plumbing or water hygiene. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for plumbing work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For plumbing providers
Licensed and insured plumbing providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Are plumbers licensed?
Plumbing work is assigned to providers that hold the license the local jurisdiction requires, and license status is part of provider vetting.
Can plumbing work be done before the store opens?
Yes. Planned plumbing work can be scheduled outside trading hours where the site allows access.
Is grease trap service included?
Grease trap and interceptor service can be scheduled for locations that have them, with service records kept for each visit.
Does Facility First manage plumbing work outside the United States?
Yes. Facility First runs plumbing work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is plumbing work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can plumbing work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.