What is covered
- Troubleshooting and repair
- Panel, breaker and circuit work
- Interior and exterior lighting circuits
- Dedicated circuits for equipment
- Code corrections after inspections
- Electrical support for remodels and rollouts
Commercial electrical repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted electrical provider in the location’s market. Common requests include:
- Power loss to part of a store
- Tripping breakers
- Burning smells or scorched outlets
- Exterior lighting out after dark
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive electrical maintenance
Electrical work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Panel and breaker inspections
- Thermal scans of electrical equipment where requested
- Emergency lighting circuit checks
- Load checks before new equipment is added
Schedules are set for each location and every visit is recorded against it.
Urgent electrical requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Commercial electrician dispatch
Electrical calls go to licensed commercial electricians in the location’s market, with photos and notes recorded on every job.
How electrical requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of electrical work
- Scope of the fault and time to trace it
- Permits and inspections where required
- Lift or ceiling access
- After-hours work
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Electrical for retail stores, restaurants and offices
Retail and luxury retail, restaurants, grocery and convenience, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages electrical work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as electrical maintenance, fixed wire testing or mechanical and electrical (M&E) services. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for electrical work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For electrical providers
Licensed and insured electrical providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can electrical work be scheduled after business hours?
Yes. After-hours scheduling can be requested so that work does not interrupt trading hours.
Are electricians licensed?
Electrical work is assigned to providers that hold the license required where the work is done, and license status is checked during vetting.
Can electrical work be done overnight?
Yes. Overnight and after-hours work can be scheduled so trading is not interrupted.
Does Facility First manage electrical work outside the United States?
Yes. Facility First runs electrical work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is electrical work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can electrical work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.