What is covered
- Fire alarm inspection and testing
- Fire extinguisher inspection and service
- Emergency and exit lighting
- Kitchen hood suppression systems
- Deficiency repairs after inspections
- Inspection documentation for authorities and insurers
Commercial fire protection repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted fire protection provider in the location’s market. Common requests include:
- Alarm system in trouble or fault
- Failed inspection that needs correction
- Discharged extinguisher or suppression system
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive fire protection maintenance
Fire Protection and Life Safety work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled alarm, extinguisher and emergency lighting inspections
- Hood suppression inspections for kitchens
- Deficiency tracking until closed
- Inspection records kept by location
Schedules are set for each location and every visit is recorded against it.
Urgent fire protection requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Fire alarm inspection
Fire alarm systems are inspected and tested on the schedule local code requires. Deficiencies are logged and tracked until closed, and reports are kept for the fire marshal, landlord and insurer.
How fire protection requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of fire protection work
- Number and type of systems
- Inspection frequency required locally
- Deficiency repairs found during inspection
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Fire Protection and Life Safety for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages fire protection work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as fire safety compliance, statutory compliance or fire risk management. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Fire Protection and Life Safety in major markets
- Fire Protection and Life Safety in Atlanta
- Fire Protection and Life Safety in Boston
- Fire Protection and Life Safety in Chicago
- Fire Protection and Life Safety in Dallas
- Fire Protection and Life Safety in Houston
- Fire Protection and Life Safety in Los Angeles
- Fire Protection and Life Safety in Miami
- Fire Protection and Life Safety in New York City
Why multi-site businesses use Facility First for fire protection work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For fire protection providers
Licensed and insured fire protection providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Who keeps the inspection records?
Inspection reports and certificates are collected for each location so they are available for the fire marshal, landlord or insurer.
How often are fire systems inspected?
Inspection frequency depends on the system and on local code. The schedule for each location follows the requirements that apply there.
Who corrects deficiencies found during inspection?
Deficiencies are logged, quoted where needed and tracked until closed, with the record kept for the location.
Does Facility First manage fire protection work outside the United States?
Yes. Facility First runs fire protection work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is fire protection work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can fire protection work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.