What is covered
- Emergency lockout service
- Rekeying after staff changes
- Lock repair and replacement
- Master key systems
- Safe and cabinet locks
- High-security cylinders
Commercial locksmith repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted locksmith provider in the location’s market. Common requests include:
- Lockout at opening or closing
- Lock failure that leaves a store unsecured
- Lost or stolen keys
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive locksmith maintenance
Locksmith work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Rekeying after staff changes
- Master key system management
- Lock and hardware checks
Schedules are set for each location and every visit is recorded against it.
Urgent locksmith requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How locksmith requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of locksmith work
- Number of locks and doors
- Key control or restricted key systems
- After-hours dispatch
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Locksmith for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages locksmith work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as locksmith services or key control. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for locksmith work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For locksmith providers
Licensed and insured locksmith providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Is rekeying available after an employee leaves?
Yes. Rekeying can be scheduled whenever keys are not returned or access needs to change.
Should locks be rekeyed after a staff change?
Many businesses rekey after a key holder leaves. Rekeying can be scheduled as part of the location program.
Can a store be secured if a lock fails at closing?
After-hours dispatch can be requested. Where the store cannot be secured, a McCray officer can stay until the lock is repaired.
Does Facility First manage locksmith work outside the United States?
Yes. Facility First runs locksmith work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is locksmith work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can locksmith work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.