What is covered
- Emergency leak response
- Membrane and flashing repair
- Roof inspections and condition reports
- Drain, gutter and downspout clearing
- Rooftop equipment curb and penetration sealing
- Replacement planning
Commercial roofing repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted roofing provider in the location’s market. Common requests include:
- Active roof leaks
- Storm damage
- Ponding water after heavy rain
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive roofing maintenance
Roofing work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled roof inspections
- Drain, gutter and scupper clearing
- Seal and flashing checks
- Inspections after major storms
Schedules are set for each location and every visit is recorded against it.
Urgent roofing requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Flat roof repair
Most retail and commercial buildings have low-slope or flat roofs. Ponding, failed seams and flashing are the usual causes of leaks, and repairs are documented with photos before and after.
How roofing requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of roofing work
- Roof type and age
- Access and safety requirements
- Size of the damaged area
- Warranty conditions
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Roofing for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, warehouses and distribution, commercial buildings, hospitality. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages roofing work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as roof maintenance, building fabric repairs or planned preventive maintenance (PPM). Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for roofing work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For roofing providers
Licensed and insured roofing providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can roofs be inspected before storm season?
Yes. Planned inspections can be scheduled ahead of seasonal weather so issues are found before they become leaks.
Does a roof repair affect the manufacturer warranty?
It can. Warranty details are checked before work starts so the repair is done by a provider who keeps the warranty in place where possible.
How often should a commercial roof be inspected?
Many programs inspect roofs on a set schedule and after major storms. The schedule is set for each location.
Does Facility First manage roofing work outside the United States?
Yes. Facility First runs roofing work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is roofing work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can roofing work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.