What is covered
- Emergency board-up after break-ins or storms
- Storefront and display window replacement
- Interior glass, mirrors and partitions
- Safety film and security film installation
- Door glass and sidelites
- Temporary protection during repairs
Commercial glass and board-up repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted glass and board-up provider in the location’s market. Common requests include:
- Broken storefront after a break-in
- Storm damage to windows
- Cracked door glass
- Shattered display glass
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive glass and board-up maintenance
Windows, Glass and Board-Up work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Inspections of storefront glass and seals
- Security film installation
- Planned replacement of damaged panes
Schedules are set for each location and every visit is recorded against it.
Urgent glass and board-up requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How glass and board-up requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of glass and board-up work
- Glass type, size and thickness
- Custom or tempered glass lead times
- Board-up materials and labor
- After-hours dispatch
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Windows, Glass and Board-Up for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, warehouses and distribution, commercial buildings, hospitality. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages glass and board-up work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as glazing repairs, emergency boarding or shopfront repairs. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Windows, Glass and Board-Up in major markets
- Windows, Glass and Board-Up in Atlanta
- Windows, Glass and Board-Up in Boston
- Windows, Glass and Board-Up in Chicago
- Windows, Glass and Board-Up in Dallas
- Windows, Glass and Board-Up in Houston
- Windows, Glass and Board-Up in Los Angeles
- Windows, Glass and Board-Up in Miami
- Windows, Glass and Board-Up in New York City
Why multi-site businesses use Facility First for glass and board-up work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For glass and board-up providers
Licensed and insured glass and board-up providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
What happens after an overnight break-in?
The site is secured with board-up first, then measured for permanent glass. Where McCray provides security, an officer can stay on site until the opening is secured.
Can a store be secured overnight after a break-in?
Yes. Board-up secures the opening first. Where the location uses McCray, an officer can be posted until the site is secure.
Is security film worth installing?
Security film can make glass harder to break through. Whether it fits a site depends on the glass, the risk and the budget.
Does Facility First manage glass and board-up work outside the United States?
Yes. Facility First runs glass and board-up work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is glass and board-up work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can glass and board-up work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.