What is covered
- Camera installation and repair
- Access control service
- Intrusion alarm service
- Video storage and recorder service
- System health checks
- Coordination with on-site security
Commercial security system repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted security system provider in the location’s market. Common requests include:
- Cameras offline
- Alarm faults
- Access control failures
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive security system maintenance
Cameras, Access Control and Alarms work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled system health checks
- Camera cleaning and adjustment
- Access control updates
Schedules are set for each location and every visit is recorded against it.
Urgent security system requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Access control installation
Card readers, keypads and electronic locks can be installed, repaired and updated across locations, with credentials managed in one place where the system allows.
How security system requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of security system work
- Number of devices
- System brand and age
- Monitoring requirements
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Cameras, Access Control and Alarms for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages security system work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as CCTV maintenance or access control systems. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for security system work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For security system providers
Licensed and insured security system providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
How does this connect with McCray security?
Where McCray provides officers, system issues and security coverage can be coordinated through one program.
Can McCray monitor these systems?
Monitoring and response can be coordinated with McCray where the location uses McCray security.
Are existing systems supported?
Yes. Existing systems can be serviced and documented under the program.
Does Facility First manage security system work outside the United States?
Yes. Facility First runs security system work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is security system work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can security system work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.