What luxury retail facilities need
In luxury retail the store is part of the product. Lighting, glass, stone and wood finishes, fitting rooms, doors and climate all affect how a client experiences the brand. Repairs are held to the brand standard set for the store, and work in client areas is scheduled outside trading hours wherever possible.
Trades most often requested
Every other trade is available on the same program. See all services.
How the program runs
Approval limits, brand standards and the hours each store allows work are set at the start of the program. A broken storefront after hours can be boarded up and the store protected by a McCray officer until it is secure.
Every request follows the same steps: request, triage, dispatch, tracking, verification and one invoice format. See How It Works.
Security for luxury retail
Facility First covers the security trade through McCray Global Protection. See McCray’s page for Luxury Retail and Security by McCray.
Frequently asked questions
Does Facility First manage facility maintenance for luxury retail across many locations?
Yes. Facility First runs one program for every location, with the same request process, approval limits and reporting at each site.
Can security be added for luxury retail sites?
Yes. Security officers, patrol, fire watch and security consulting are available through McCray Global Protection under the same program.