What is covered
- Automatic and sliding door repair
- Storefront door hardware and closers
- Overhead and roll-up doors
- Panic hardware and emergency exits
- Door alignment and weather sealing
- Access hardware coordination
Commercial door repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted door provider in the location’s market. Common requests include:
- Door stuck open or closed
- Door will not lock at closing
- Automatic door not sensing
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive door maintenance
Doors, Automatic Doors and Access Control work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled automatic door safety checks
- Closer, hinge and lock adjustments
- Weather seal replacement
Schedules are set for each location and every visit is recorded against it.
Urgent door requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How door requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of door work
- Door type and manufacturer
- Parts availability
- After-hours dispatch
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Doors, Automatic Doors and Access Control for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, warehouses and distribution, commercial buildings, hospitality. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages door work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as automatic door maintenance or door and shutter repairs. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for door work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For door providers
Licensed and insured door providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Are automatic doors inspected?
Automatic door inspection and maintenance can be scheduled, and inspections are performed by qualified technicians where local rules or manufacturers call for it.
Can a door that will not lock be fixed the same night?
After-hours dispatch can be requested. Where a door cannot be secured, temporary measures or a McCray officer can protect the site until the repair is complete.
Are automatic doors inspected?
Automatic doors can be put on a scheduled inspection so sensors and safety features are checked regularly.
Does Facility First manage door work outside the United States?
Yes. Facility First runs door work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is door work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can door work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.