What is covered
- Sprinkler inspections and testing
- Head replacement and repairs
- Valve and riser service
- Backflow testing
- Impairment coordination
- Deficiency corrections
Commercial sprinkler system repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted sprinkler system provider in the location’s market. Common requests include:
- Sprinkler leak or discharge
- Failed inspection items
- Frozen pipes
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive sprinkler system maintenance
Water and Fire Sprinkler Systems work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled sprinkler inspections and tests
- Backflow testing where required
- Deficiency tracking
Schedules are set for each location and every visit is recorded against it.
Urgent sprinkler system requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Backflow testing
Backflow preventers protect the water supply and are tested where the local water authority requires it. Tests are scheduled for each location and the results are kept for the water authority, landlord and insurer.
How sprinkler system requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of sprinkler system work
- System size and type
- Inspection frequency
- Deficiency repairs
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Water and Fire Sprinkler Systems for retail stores, restaurants and offices
Retail and luxury retail, shopping centers, corporate offices, commercial buildings, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages sprinkler system work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as sprinkler maintenance or wet and dry riser testing. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for sprinkler system work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For sprinkler system providers
Licensed and insured sprinkler system providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
What happens when a system is out of service?
Impairments are coordinated with the provider and the client, and fire watch can be arranged through McCray where required.
Who keeps sprinkler inspection records?
Inspection reports are collected for each location for the fire marshal, landlord and insurer.
What happens if a sprinkler head leaks?
The leak is dispatched as an urgent call, and the system is restored by a licensed provider.
Does Facility First manage sprinkler system work outside the United States?
Yes. Facility First runs sprinkler system work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is sprinkler system work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can sprinkler system work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.