What is covered
- Plowing and snow removal
- Sidewalk clearing
- De-icing and salting
- Pre-storm treatment
- Snow hauling where needed
- Service records for each event
Commercial snow removal
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted snow and ice provider in the location’s market. Common requests include:
- Unplowed lots before opening
- Icy sidewalks
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Scheduled snow and ice programs
Snow and Ice Management work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Season contracts with trigger depths set per site
- Pre-treatment before storms
- Documentation of each service visit
Schedules are set for each location and every visit is recorded against it.
Urgent snow and ice requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How snow and ice requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of snow and ice work
- Lot size
- Contract type (per push, per event or seasonal)
- Salt and de-icer use
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Snow and Ice Management for retail stores, restaurants and offices
Shopping centers, retail and luxury retail, corporate campuses, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages snow and ice work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as winter maintenance or gritting services. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for snow and ice work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For snow and ice providers
Licensed and insured snow and ice providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Are snow service records kept?
Yes. Service times and treatments are recorded for each event, which supports slip-and-fall claim defense.
How is snow service documented?
Each visit is recorded with time and photos, which helps with slip-and-fall claims.
What contract types are available?
Per-push, per-event and seasonal contracts can be set by site.
Does Facility First manage snow and ice work outside the United States?
Yes. Facility First runs snow and ice work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is snow and ice work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can snow and ice work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.