What is covered
- Trimming and pruning
- Hazard tree removal
- Storm cleanup
- Stump grinding
- Clearance for signs and lighting
- Arborist assessments
Commercial tree service
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted tree provider in the location’s market. Common requests include:
- Fallen trees blocking access
- Storm-damaged limbs
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Scheduled tree programs
Tree Service work is mostly on demand, with planned work scheduled when needed. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Scheduled pruning and clearance
- Inspections of trees near buildings and lots
Schedules are set for each location and every visit is recorded against it.
Urgent tree requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
Tree removal
Dead, damaged or hazardous trees near buildings, signs and parking lots are removed by insured tree crews, with stump grinding and disposal included where requested.
How tree requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of tree work
- Tree size and location
- Equipment needed
- Disposal
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Tree Service for retail stores, restaurants and offices
Shopping centers, retail and luxury retail, corporate campuses, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages tree work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as arboricultural works or tree surgery. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for tree work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For tree providers
Licensed and insured tree providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Can trees be trimmed to keep signs visible?
Yes. Trimming can be scheduled to keep signage, lighting and camera views clear.
Can trees be trimmed away from signs and lights?
Yes. Clearance pruning keeps signs, lights and cameras visible.
Is storm cleanup available?
Storm tree work can be dispatched on request.
Does Facility First manage tree work outside the United States?
Yes. Facility First runs tree work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is tree work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can tree work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.