What is covered
- Leak and line repair
- Head and valve replacement
- Controller programming
- Seasonal start-up and winterization
- Backflow testing coordination
- Water use adjustments
Commercial irrigation repair
Repair requests are submitted through the platform or by phone, triaged for priority and dispatched to a vetted irrigation provider in the location’s market. Common requests include:
- Broken heads or line breaks
- Water running onto walkways
Every job is closed out with photos and notes, so the repair history for each location is kept in one place.
Preventive irrigation maintenance
Irrigation work runs both on a schedule and on demand. Planned work (sometimes called preventative maintenance, or planned preventive maintenance outside the U.S.) keeps small problems from becoming closures. A typical program includes:
- Spring start-up and fall winterization
- Scheduled zone checks
- Controller programming
Schedules are set for each location and every visit is recorded against it.
Urgent irrigation requests
Urgent requests are flagged at intake and dispatched first. Where a failure leaves a location unsecured, McCray can post an officer until the work is complete. Facility First does not publish response-time guarantees; dispatch priorities are agreed in each client’s program. [CONFIRM wording before launch]
How irrigation requests are handled
- Request. Submitted through the platform or by phone, with photos where available.
- Triage. Facility First confirms the scope, priority and any warranty.
- Dispatch. A vetted provider for this trade in the location’s market receives the work order.
- Completion. The provider checks in, documents the work with photos and closes out.
- Verification and invoice. The work is checked against the request and invoiced in one format.
What affects the cost of irrigation work
- Number of zones
- Parts and controller type
- Seasonal services
Approval limits set by the client decide what proceeds automatically and what is quoted first.
Irrigation for retail stores, restaurants and offices
Shopping centers, retail and luxury retail, corporate campuses, hospitality, warehouses and distribution. Each industry has its own constraints, such as trading hours, food safety rules or tenant requirements, and work is scheduled around them.
One standard in every market
Facility First manages irrigation work the same way in New York, London, Dubai or Sydney. Outside the United States, the same work is often searched for as irrigation maintenance. Each market is served by vetted local providers who hold the licenses and insurance the work requires, and every location follows the same request process, approval limits and reporting.
Why multi-site businesses use Facility First for irrigation work
- One request process for every location
- Vetted providers with the licenses and insurance the work requires
- Photos and notes on every job
- Approval limits set by the client
- One invoice format across markets
- Security through McCray when a site needs protection during or after the work
For irrigation providers
Licensed and insured irrigation providers can apply to join the Facility First network for commercial work at multi-site retail and corporate locations. Apply to join the network
Frequently asked questions
Is winterization available?
Yes. Seasonal start-up and winterization can be scheduled for each site.
Is winterization included?
Winterization and start-up can be scheduled for each site where freezing weather applies.
Can watering schedules be managed?
Yes. Controllers can be programmed and checked during visits.
Does Facility First manage irrigation work outside the United States?
Yes. Facility First runs irrigation work as a managed service in the same markets McCray serves worldwide, through vetted local providers, with the same request, approval and reporting process at every location.
How is irrigation work priced?
Pricing depends on the scope, the location, the time of day and the materials required. Routine work proceeds within the approval limits set for the program, and anything above a limit is quoted for approval before it starts.
Can irrigation work be combined with other trades under one program?
Yes. Most clients put every trade under one program, with one request process, one invoice format and one record for each location.