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Western Europe

Commercial facility maintenance in Germany

Facility First manages facility maintenance for retail stores, restaurants, offices and commercial buildings in Germany. Every trade runs through vetted local providers on one program, with photos on every job and one invoice format.

Local considerations in Germany

  • Winter snow and freezing temperatures make snow and ice management, heating checks and pipe-freeze prevention part of the program.
  • Seasonal start-ups for heating in the fall and cooling in the spring keep equipment ready before demand peaks.
  • Work is scheduled around trading hours, building rules and landlord requirements at each site.

Licensed and insured local providers

Regulated trades in Germany are assigned only to providers who hold the licenses or registrations the work requires there, and every provider carries the insurance the program sets.

Main licensing and registration bodies for facility trades in Germany (checked on official sites, November 2026; recheck before publishing):

Trade Licensing or registration body Level Official source
Electrical work Licensed craft (zulassungspflichtiges Handwerk) “Electrical technician” (Elektrotechniker), Anlage A No. 25, Crafts Code (Handwerksordnung, HwO). The firm must be entered in the Crafts Register (Handwerksrolle) kept by the local Chamber of Crafts (Handwerkskammer). National law; registration at the regional Chamber of Crafts link
Plumbing and gas installation Licensed craft “Plumber and heating installer” (Installateur und Heizungsbauer), Anlage A No. 24 HwO, entered in the Handwerksrolle. For gas, Section 13 of the Low Pressure Gas Connection Ordinance (Niederdruckanschlussverordnung, NDAV) also requires that, apart from the network operator, only firms listed in a network operator’s installer register (Installateurverzeichnis) may work on the installation. National law; HwK registration plus listing by the local gas network operator link link
HVAC and refrigerant handling (F-gas) Licensed craft “Refrigeration system builder” (Kälteanlagenbauer), Anlage A No. 18 HwO. F-gas: Chemicals Climate Protection Ordinance (Chemikalien-Klimaschutzverordnung, ChemKlimaschutzV), which implements Regulation (EU) 2024/573. Personal certificates (Sachkundebescheinigungen) can in some cases be issued by Chambers of Crafts (Handwerkskammern), Chambers of Industry and Commerce (IHK) or craft guilds (Handwerksinnungen). Company certificates (Unternehmenszertifikate) are issued by the competent Land authority for the company’s head office. National law; issued by chambers (personal) and Land authorities (company) link link
Fire protection systems No federal installer licence was found. Each Land’s building code inspection ordinance requires inspection of safety systems (smoke extraction, fire extinguishing systems, fire detection and alarm systems) by recognised inspection experts (Prüfsachverständige für technische Anlagen). The model is the Model Ordinance on Inspection Engineers and Experts (Muster-Verordnung über die Prüfingenieure und Prüfsachverständigen, M-PPVO), Sections 28 to 31. It applies only as each Land adopts it. Regional (Land) link
Pest control (professional biocide use) Hazardous Substances Ordinance (Gefahrstoffverordnung, GefStoffV), Section 15c and Annex I No. 4. Professional pest control may only be carried out by a person with the required expertise (Sachkunde), or under that person’s direct and constant supervision. Anyone starting the work must notify the competent Land occupational safety authority at least six weeks in advance. In Hesse this is the Regierungspräsidium. National law; notification to the Land authority link
Asbestos removal Technical Rule for Hazardous Substances 519 (TRGS 519, Asbest). Firms must give company and job notifications (unternehmensbezogene and objektbezogene Anzeige) to the Land occupational safety authority. Examples are the Berlin State Office for Occupational Safety (LAGetSi) and the Lower Saxony trade inspectorate (Gewerbeaufsicht Niedersachsen). Regional (Land) link link

Some trades are also licensed by cities or counties. Requirements change, so each provider’s license is checked before work is assigned.

How the program runs

  1. Request. Submitted through the platform or by phone, with photos where available.
  2. Triage. Facility First confirms scope, priority and warranty.
  3. Dispatch. A vetted local provider for the trade receives the work order.
  4. Completion. The provider checks in, documents the work with photos and closes out.
  5. Verification and invoice. The work is checked and invoiced in one format.

Security by McCray in Germany

McCray Global Protection provides licensed security officers in Germany. Sites that need protection during repairs, after a break-in or while a store is closed can be covered under the same program. Security services in Germany

Frequently asked questions

Which trades does Facility First manage in Germany?

Every trade on the program is available in Germany, including HVAC, plumbing, electrical, cleaning and janitorial, roofing, pest control, locksmith and board-up, through vetted local providers.

Can locations in Germany be on the same program as locations elsewhere?

Yes. Every market uses the same request process, approval limits, reporting and invoice format.

Is security available for sites in Germany?

Yes. McCray Global Protection provides security in Germany, so a site that needs officers during or after maintenance work can be covered under the same program.

One maintenance program for every location in Germany.