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East Asia

Commercial facility maintenance in Japan

Facility First manages facility maintenance for retail stores, restaurants, offices and commercial buildings in Japan. Every trade runs through vetted local providers on one program, with photos on every job and one invoice format.

Local considerations in Japan

  • Seismic risk makes it sensible to check that heavy fixtures, shelving and equipment are properly anchored during maintenance visits.
  • Seasonal HVAC servicing and roof inspections before the wetter months keep routine calls down.
  • Work is scheduled around trading hours, building rules and landlord requirements at each site.

Licensed and insured local providers

Regulated trades in Japan are assigned only to providers who hold the licenses or registrations the work requires there, and every provider carries the insurance the program sets.

Main licensing and registration bodies for facility trades in Japan (checked on official sites, November 2026; recheck before publishing):

Trade Licensing or registration body Level Official source
Plumbing / water installation Each water utility (水道事業者, usually the municipal waterworks) designates water supply installation contractors (指定給水装置工事事業者) under nationally uniform criteria; national policy now sits with the Ministry of Land, Infrastructure, Transport and Tourism (国土交通省, MLIT) Local, under National rules link link
HVAC and refrigerant handling Prefectural Governor (都道府県知事) registers Class 1 fluorocarbon filling and recovery businesses (第一種フロン類充塡回収業者) under the Fluorocarbons Act (フロン排出抑制法), jointly administered by the Ministry of the Environment (環境省) and METI Regional, under National rules link
Fire protection systems Fire and Disaster Management Agency (総務省消防庁, FDMA) sets the fire equipment technician (消防設備士) system; licences are handled by the Prefectural Governor (都道府県知事) National and Regional link
Pest control Prefectural Governor (都道府県知事) registers building rodent and insect control businesses (建築物ねずみ昆虫等防除業) per business office under the Building Sanitation Act; Ministry of Health, Labour and Welfare (厚生労働省) sets the rules Regional, under National rules link

Some trades are also licensed by cities or counties. Requirements change, so each provider’s license is checked before work is assigned.

How the program runs

  1. Request. Submitted through the platform or by phone, with photos where available.
  2. Triage. Facility First confirms scope, priority and warranty.
  3. Dispatch. A vetted local provider for the trade receives the work order.
  4. Completion. The provider checks in, documents the work with photos and closes out.
  5. Verification and invoice. The work is checked and invoiced in one format.

Security by McCray in Japan

McCray Global Protection provides licensed security officers in Japan. Sites that need protection during repairs, after a break-in or while a store is closed can be covered under the same program. Security services in Japan

Frequently asked questions

Which trades does Facility First manage in Japan?

Every trade on the program is available in Japan, including HVAC, plumbing, electrical, cleaning and janitorial, roofing, pest control, locksmith and board-up, through vetted local providers.

Can locations in Japan be on the same program as locations elsewhere?

Yes. Every market uses the same request process, approval limits, reporting and invoice format.

Is security available for sites in Japan?

Yes. McCray Global Protection provides security in Japan, so a site that needs officers during or after maintenance work can be covered under the same program.

One maintenance program for every location in Japan.